Here at HollyCrow, we want to ensure you are 100% happy with your product. If you are not please do not hesitate to contact us, we are very keen to help.
As well as our handmade products we also stock some items that are handpicked with care from uk based suppliers. These include our Cardigans (knit in Leicestershire) and our fantastic Run & Fly products designed in the north of England. If you are unhappy with these products we are happy to exchange or issue a full refund within 14 days of your purchase date. Garments/Products must still have tags attached and be unworn, in the same condition they were dispatched.
Our handmade garments are made to order. Therefore unless the item is faulty we cannot offer a refund. However we are happy to alter or exchange the garment. We will also happily issue a credit note code to be used on the website within 6 months if the item is returned to us, in the condition it was dispatched. Our handmade garments are made with much care and attention to detail, we have an extremely low level of problems with these garments & therefore we are sure your need to return exchange will not be a problem.
Please note custom made items (this is if you select custom in the sizing menu) will not be refunded or exchanged unless faulty. This is due to them being made to your exact measurements making them un-returnable.
We do not accept cash/card returns on sale items. We are happy to exchange the item when returned to us within 14 days of purchase or issue a credit note.
All refunds/exchanges will be processed within 14 days of the item being received back at HollyCrow Hq. Please note that postage will not be refunded just the cost of the item/s.
Any questions, just use the contact form on the website, we will respond to your enquiry quickly and we hope to resolve any issues fast and efficiently for you.
Many Thanks, Holly, Handmade By HollyCrow x